Appointments & Services

Call 999 now for any of these

Signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest

Signs of a stroke - face dropping on one side, can’t hold both arms up, difficulty speaking

Sudden confusion (delirium) - cannot be sure of own name or age

Suicide attempt - by taking something or self-harming

Severe difficulty breathing - not being able to get words out, choking or gasping

Heavy bleeding - spraying, pouring or enough to make a puddle

Severe injuries - after a serious accident

Seizure (fit) - shaking or jerking because of a fit, or unconscious (can’t be woken up)

Sudden, rapid swelling - of the lips, mouth, throat or tongue

Labour or childbirth - waters breaking, more frequent intense cramps (contractions), baby coming, or just born

British Sign Language (BSL) speakers can make a video call to 999.

Deaf people can use 18000 to contact 999 using text relay.

NHS 111

If you think you need medical help right now, NHS 111 can tell you what to do next.

Total Triage System

We operate a Total Triage System to ensure every patient receives timely and appropriate care based on their needs. All request whether medical or administrative are reviewed by a trained member of our team on the day they're received. You can contact us online, by telephone or via the reception desk. This allows us to:

  • Assess urgency and priority so patients are directed to the most suitable healthcare professional

  • Utilise GP expertise where it's needed, while making full use of our wider multidisciplinary team

  • Offer flexibility with phone, online or in-person consultations depending on clinical need

  • Improve appointment availability by managing demand safely and efficiently

  • Support continuity of care whenever clinically appropriate

Our team will then contact back by calling, text messaging or sending a text with a self-booking link for a telephone or face-to-face appointment.

Number of medical and admin requests received between June 2024 - June 2025: 

  • Online submissions: 31,422 
  • Via telephone or reception desk: 33,590

Contact us Online

If you have a medical or administrative request, you can contact us online.

Available Monday to Friday (excluding bank holidays) from 8 am.

Your message will be reviewed and triaged by our team on the day it is received. Urgent care needs will be prioritised, and non-urgent matters will be responded to within 7 working days, depending on your clinical need.

Contact us online
Call Us

For urgent matters you can still contact us online. All messages are reviewed and triaged on the day. Your message will go directly to the clinical or admin team. If you prefer to call, our number is:

Our telephone lines are open Monday to Friday, 8:00 am – 6:30 pm (excluding bank holidays).

When you call, our reception team will ask for some details to help our medical team triage your request.

Please note: We prioritise based on clinical need. Once we reach capacity for the day, we cannot guarantee same-day contact for requests that are clinically non-urgent. Thank you for your understanding.

Page last reviewed: 04 November 2025
Page created: 10 December 2019