Mental Health & Wellbeing

Call a Samaritan

When life is tough, Samaritans are here to listen at any time of the day or night

You can talk to them about anything that's troubling you, no matter how difficult

Call free on 116 123 or visit the Samaritans website

Text Shout

Shout offers confidential 24/7 crisis text support for times when you need immediate assistance 

Text "SHOUT" to 85258 or visit Shout Crisis Text Line

Community Connect Service

Whether you are feeling lonely, or are looking to become physically active but need help with motivation, want support to find out how to take part in activities in your community then the British Red Cross can help 

FREE service, receiving up to 12 weeks support, tailed to each person's needs and goals 

  • Lonley & isolated 
  • Need to reconnect with the community
  • Would like carer support & signposting to groups, days centres & benefits 
  • Advice & signposting about keeping fit & healthy 
  • Have anxiety but would like to get out more 
  • Tracey has 20+ years experience with people with learning disabilities 

Make an appointment via reception 0118 981 4166 or Contact Tracey on 07885 804 25 


Video Counselling

A private (paid for) service for over-18-year-olds for a full initial video assessment with a Psychologist, cognitive behavioural therapy (CBT) therapist or a psychological well-being practitioner

Help with anxiety, depression, OCD, panic attacks & stress

Book online via Patient Access  (Currently £58 for 50 mins)

Or Find a private therapist near you to see in person, telephone or online (Fees vary)


Click here to submit an eConsult to contact a GP

We aim to reply to all eConsults submitted before 2pm on the same working day (Mon-Fri, excluding bank holidays)

Any submissions after 2pm (or over the weekend) may not receive a response until the next working day

We do aim to provide a same-day response to eConsults submitted later than this but cannot guarantee this due to varying demand 

Provide your mobile number when requested 

Possible outcomes 

  • Your will be contacted back by text message or a telephone call
  • If more suitable we will arrange a time for a telephone, video or face-to-face appointment

When to call reception instead (0118 981 4166)

  • It's very urgent for today 
  • It's after 2pm & urgent as we can not guarantee your online request will be actioned on the same day
  • If you are under 18 years old 
  • It's regarding your child, please visit 'Appointment For My Child'