Disability Access

Both surgeries offer wheelchair access via the main entrances & toilet facilities for disabled patients & visitors

If you have any special needs please let our staff know so that we can help & ensure you get the same support in the future

Visit or call us on 0118 981 4166

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance 

Wheelchair Availability

There are wheelchairs available for use whilst visiting the surgeries. Please speak with the reception team 

Visually Impaired

Please inform our reception team if you or another patient has a visual impairement. We can add an alert in your notes so we are aware to personally collect you from the waiting room

Guide dogs are welcome. If you let reception know we can take measures for those who may have an allergy or fear of dogs 

eConsult

Click here to submit an eConsult to contact a GP (available Monday to Friday excluding Bank Holidays)

We aim to reply to all eConsults submitted before 12pm midday on the same working day (Mon-Fri, excluding bank holidays)

Any submissions after 12pm midday may not receive a response until the next working day

We are now using a Total Triage Model. To find out more please visit 'Appointments & Services'

Provide your mobile number when requested & mention any times you are not available to take a call

Possible outcomes 

  • Your will be contacted back by text message or a telephone call
  • If more suitable we will arrange a time for a telephone, video or face-to-face appointment

When to call reception instead (0118 981 4166)

  • It's very urgent for today 
  • It's after 12pm midday & urgent as we can not guarantee your online request will be actioned on the same day
  • If you are under 18 years old 
  • It's regarding your child, please visit 'Appointment For My Child'