Urgent Care Need

Immediate action required: Call 999 now for any of these

Signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest

Signs of a stroke - face dropping on one side, can’t hold both arms up, difficulty speaking

Sudden confusion (delirium) - cannot be sure of own name or age

Suicide attempt - by taking something or self-harming

Severe difficulty breathing - not being able to get words out, choking or gasping

Heavy bleeding - spraying, pouring or enough to make a puddle

Severe injuries - after a serious accident

Seizure (fit) - shaking or jerking because of a fit, or unconscious (can’t be woken up)

Sudden, rapid swelling - of the lips, mouth, throat or tongue

Labour or childbirth - waters breaking, more frequent intense cramps (contractions), baby coming, or just born

British Sign Language (BSL) speakers can make a video call to 999.

Deaf people can use 18000 to contact 999 using text relay.

Urgent advice: NHS 111

If you think you need medical help right now, NHS 111 can tell you what to do next.

Urgent advice: Call Us

For all other urgent problems call us on 0118 981 4166

Monday to Friday 8.30am to 6.30pm, excluding bank holidays.

Our reception team will gather information from you to allow our medical team to triage your request.

We prioritise on clinical need therefore once we reach capacity for the day we cannot guarantee contact back the same day if your request is clinically non-urgent. Thank you for your understanding.

The medical team will contact you by calling, text messaging or sending a text with a self-booking link for a telephone or face-to-face appointment.