Appointments

INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONAVIRUS INFECTION

 All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.

Book An Appointment Online

  • If you need to book a longer appointment or an appointment for a special purpose, such as a medical or with the Practice Nurse, please telephone the surgery as these cannot be booked online.
  • Click on the link at the top of the page to access our online system or use the NHS App 

 

Booking an Appointment by Telephone

The switchboards open at 8.30 at both surgeries and close at 18.30 - Monday to Friday excluding Public Holidays

  • Holmwood Health Centre 0118 981 4166
  • Morland Surgery 0118 981 6661

You may prefer to see your own doctor but you may consult any doctor. Medically urgent cases will be seen by one of the duty doctors on the same day.

Accidents and Minor Injuries

A nurse is normally available to deal with minor injuries and accidents. In some circumstances it can be advisable to go straight to the Accident and Emergency Department.

If in doubt, please telephone for advice.

Basingstoke Hospital Phlebotomy (Blood Test) Clinic

You can book with our practice or if more convenient use the hospital service. Please note their must be a request for the blood test on the system. If a blood test has not been planned by your GP or hospital doctor then please contact the practice befoehand. For example, if your are due a blood test before your annual medication review. 

Location: Basingstoke Pathology department (North Hampshire Hospital)

Walk in clinic opening hours: Monday to Friday, 7:30am – 4.45pm (Not including Bank Holidays). Please note:If you arrive after 3:30pm we cannot guarantee you will be seen before the department closes at 4:45pm.  

To book an appointment please call 01256 314751. Lines open Monday- Friday 9am - 4.30pm

14 and under - We have a specialist children's unit called Charlies Day Unit (CDU) - please contact them for details - 01256 314742

When are the busy times ? 

Opening Times

Please select a site

Extended Practice Opening Hours

 Additional appointments are available for patients to pre-book in advance. Please be aware that the surgeries are not fully open at these times and access is by appointment only. The dispensaries will also be closed.

Friday evening and Saturday surgeries run every other week.

Friday evening surgeries alternate between Holmwood and Morland. You will be told which surgery to attend when you make your appointment.   

Saturday surgeries are held at Morland Surgery.

Between 17:00 – 18:30 the doctors are available for urgent matters only, if you have a routine request we would ask that you telephone the surgery when we are next open. Reception is still open for appointment booking and cancellations.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Patient Choice

All patients are entitled to a second opinion, and to a choice of secondary care providers within the constraints placed by  the Clinical Commissioning Group.

If you would like the opinion of another doctor or nurse in the Practice, please feel free to ask your usual doctor about this.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow the appointment to be offered to another patient. We have dedicated cancellation message service available when you telephone the practice or, if you receive a text reminder of a forthcoming appointment, you have the option to cancel via text messge.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please let us know if you change address, telephone numbers and email address.