Practice Update

We expect that the winter months, and the ongoing pandemic, will pose many challenges to the healthcare system. We will be operating slightly differently, to help keep patients andstaff safe, and to allow all patients to continue to get the support and care they need

Direct booking for a GP face-to-face appointment has be suspended. We are now using a total triage model for GP appointment requests. We hope our new service will allow you to contact a GP quicker, getting help and advice from the most appropriate member of our team. We would like to reassure you that after consulting with a health professional we will arrange a face-to-face appointment if needed

Select the appointment options above. You will be given option of different services available and the best way to access. There are many services you can refer yourself without needing to contact a GP

eConsult is one option of contacting a GP or secretary. You need to be over the age of 18 to use. Because of the total triage model we are using you can contact us on weekdays so we can offer a same day response if submitted before 12pm midday. We can then contact back helping you over the phone, by text messaging, video consulting or arranging a face-to-face appointment if needed. eConsults submitted after 12pm midday may not be viewed until the next working day

From Midday we can only accept urgent calls to speak to a GP. Where appropriate we would encourage contacting us online via eConsult to save you time trying to ring through as the lines can get very busy, especially due to extra calls coming in to book a flu jab

If you have a high temperature, new continuous cough or have lost sense of smell/taste and the doctor or nurse feels you need a face to face appointment you will be booked for an assessment at the COVID-19 Winter Assessment Hub 

As COVID cases rise there is a chance that practice staff will have to take sick leave or self isolate. This will reduce our capacity so we appreciate your understanding 

COVID-19 Winter Assessment Hub

To help us see patients safely the Old Basing Surgery will temporarily become the Winter Assessment Centre for the North Hampshire area. That means it will be the site for seeing, assessing and treating patients with winter viruses, including Covid-19

This will allow us to continue to meet all of the needs of our other patients - for long-term conditions, immunisations, antenatal and postnatal care, contraceptive services, and cancer screening along with other routine general practice – without interruption

This change will apply across the North Hampshire area, allowing each practice (including ours) to continue to provide normal general practice care, whilst also having a safe, separate site to see and treat those patients with winter infections

All illnesses – not just Covid-19 – are important to us, and we are determined that our patients can be confident that they can get safe care, no matter what their concern 

Our GPs and Nurses will be deployed to work at the Winter Hub on a rota basis