A new version of Patient Access was launched on 30th May. When you use it for the first time you are given the option of signing in using your patient id - the number that ends with 574- or your email address. PLEASE SIGN IN WITH YOUR PATIENT ID. There is a system error that is occasionally locking patients out if they sign in using their email. Patient Access are working on this fault and hope to have it resolved asap
How to order Repeat Prescriptions
If you are on regular medication you can request further repeat prescriptions online via the link at the top of this page. Please note that you must be registered to use this service and be 16 years or older; contact reception or click here for more information.
You can also order in writing by completing the re-order form that is attached to all repeat prescriptions. This can be posted in the special box at both dispensaries, put in the surgery letter box if we are closed or posted to us. We would recommend you allow a week for your request to reach us by mail.
For requesting medication that is not on repeat, please print and complete this form and return to your usual surgery.
How long do I need to wait before I collect my prescription?
Non Dispensing Patients -
You collect your drugs from a chemist shop eg The Pharmacy at either surgery or a High Street pharmacy
Please allow 4 working days
This means that, for example, a request submitted after 9 am on Monday should be ready from 4pm on Friday and an online request submitted after 6.30 pm on Friday will also not be ready until after 4pm on Friday (Normal working days are Monday to Friday excluding Bank Holidays)
Dispensing Patients -
You collect your drugs from the Dispensary at your surgery
Please allow 2 working days
This means that, for example, a request submitted after 9 am on Monday should be ready from 4pm on Wednesday and an online request submitted after 6.30 pm on Friday will also not be ready until after 4pm on Wednesday (Normal working days are Monday to Friday excluding Bank Holidays)
If you are a Morland Patient and wish to collect medicines at Holmwood, then you must place your order at Holmwood and vice versa. Please be aware that other independent pharmacies have their own time targets
Dispensary - (Both dispensaries close between 1.00 and 2.00 pm)
You can usually obtain medicines from the dispensary if you live more than a mile ("as the crow flies") from a chemist, you are a temporary resident or you are unable to get to a chemist shop easily. Ask at the dispensary for details.
What is the difference between Dispensary and Pharmacy?
Dispensary and Pharmacy The pharmacy located at each surgery is owned and run by a company called H. M. McParland Ltd who operate in a similar way to any other pharmacy on the high street.
The Dispensaries are a department within the Practice in the same way that Reception, the Secretaries and Nursing team are – all working under the direction of the GPs.
Some patients are eligible to be a Dispensing patient which means that they pick up their medicines from the dispensary. Usually, these patients will live more than 1 mile (as the crow flies) from the nearest pharmacy. Some patients who have been Dispensing patients in the past have recently received letters advising they are no longer eligible to collect their drugs from the Dispensary. We can continue to dispense to these patients if they have particular needs. All other patients are Non Dispensing and will need to collect their medicine from a pharmacy.
All repeat prescription requests are processed by the Dispensary within 2 full working days and if you are a Dispensing patient this means that you will be able to collect your medicines from the Dispensary after this time. For example, if you order your repeat prescription on a Friday night online, your medicine will be available for collection from the dispensary from 4pm Wednesday onwards. If you are a Non Dispensing patient you will be able to collect your paper prescription from Dispensary and take it to the pharmacy of your choice. If you have an arrangement with a pharmacy they will collect the prescription for you and then provide you with the medicine. Independent pharmacies can set their own target times to provide their patients with medicines. Currently the pharmacy at Holmwood is requiring an additional 2 working days due to volume of work.
If you are seeing a doctor and require immediate medication this will be made available to you as soon as possible following your appointment.