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Our telephone numbers will no longer be withheld

Many telephones are not accepting withheld numbers which is causing us great difficulty when we are trying to get in touch with our patients.  Therefore we shall be making our telephone numbers visible on all outgoing calls.  This will be for a 2 month trial period starting on Monday 17th July.

Spotting the signs of sepsis -see video guide on Child Health page

Morland Dispensary Orderline

If you want to leave a repeat prescription request for collection at Morland Surgery, please note that you now need to telephone the main Morland switchboard number which is 0118 9816661 and select option 2

Notice to all male patients 65 and over

Abdominal Aortic Aneurysm Screening (AAA) is being offered to all male patients who reach the age of 65 this year.  If you are eligible, you will receive an invitation in the post.  Please see this poster for more details.

If you are over 65 and have not had a scan or AAA surgery previously you can refer yourself by calling 01784 884859


 Changes in prescribing Gluten Free products

Please read the guideline changes here

Your GP Cares Campaign

For further information please visit the BMA website 

Connect to Support Hampshire

directory of services available to adults in Hampshire


Please note your log on and password is valid for your personal use only.  Family members are not included

If you order medication online please collect your prescription from the surgery you are registered with

Both dispensaries will close between 1.00 and 2.00pm every day 

Nice_blue_pillsRepeat Prescriptions

If you need medicines regularly, your doctor may supply you with a repeat prescription slip. You can use this to order your prescription by leaving it at the dispensary at Holmwood or Morland.

Alternatively you may use the special answerphone service at Holmwood Health Centre 0118 981 5923 - 24 hours service,  or telephone Morland Surgery 0118 981 6661 between 8.30am until 1pm and 2pm until 6.30pm. State your name, the number on your repeat slip and the items you require.

You can also choose sign up for online ordering of repeat prescriptions - ask at Reception

How long do I need to wait before I collect my prescription?

Non Dispensing Patients -

You collect your drugs from a chemist shop eg The Pharmacy at either surgery or a High Street pharmacy 

Please allow 4 working days

This means that, for example, a request submitted after 9 am on Monday should be ready from 4pm on Friday and an online or answerphone request submitted after 6.30 pm on Friday will also not be ready until after 4pm on Friday (Normal working days are Monday to Friday excluding Bank Holidays)

Dispensing Patients -

You collect your drugs from the Dispensary at your surgery

Please allow 2 working days

This means that, for example, a request submitted after 9 am on Monday should be ready from 4pm on  Wednesday and an online or answerphone request submitted after 6.30 pm on Friday will also not be ready until after 4pm on Wednesday (Normal working days are Monday to Friday excluding Bank Holidays)

If you are a Morland Patient and wish to collect medicines at Holmwood, then you must place your order at Holmwood and vice versa.  Please be aware that other independent pharmacies have their own time targets


You can usually obtain medicines from the dispensary if you live more than a mile ("as the crow flies") from a chemist, you are a temporary resident or you are unable to get to a chemist shop easily.  Ask at the dispensary for details.

What is the difference between Dispensary and Pharmacy?

Dispensary and Pharmacy The pharmacy located at each surgery is owned and run by a company called  H. M. McParland Ltd who operate in a similar way to any other pharmacy on the high street.

The Dispensaries are a department within the Practice in the same way that Reception, the Secretaries and Nursing team are – all working under the direction of the GPs.

Some patients are eligible to be a Dispensing patient which means that they pick up their medicines from the dispensary. Usually, these patients will live more than 1 mile (as the crow flies) from the nearest pharmacy. Some patients who have been Dispensing patients in the past have recently received letters advising they are no longer eligible to collect their drugs from the Dispensary. We can continue to dispense to these patients if they have particular needs. All other patients are Non Dispensing and will need to collect their medicine from a pharmacy.


All repeat prescription requests are processed by the Dispensary within 2 full working days and if you are a Dispensing patient this means that you will be able to collect your medicines from the Dispensary after this time. For example, if you order your repeat prescription on a Friday night using the answerphone service or online, your medicine will be available for collection from the dispensary from 4pm Wednesday onwards. If you are a Non Dispensing patient you will be able to collect your paper prescription from Dispensary and take it to the pharmacy of your choice. If you have an arrangement with a pharmacy they will collect the prescription for you and then provide you with the medicine. Independent pharmacies can set their own target times to provide their patients with medicines. Currently the pharmacy at Holmwood is requiring an additional 2 working days due to volume of work.


If you are seeing a doctor and require immediate medication this will be made available to you as soon as possible following your appointment.



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