Your health records
This document (Fair Processing Notice) explains in detail how the NHS uses your information
Your electronic records and how they help us provide you with better care
For more information about how data is used see link below
Your questions answered
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Use of mobile telephone numbers and/or email address
If you have provided these to us as a means of contact they will form part of your NHS medical record.
At present, we will use them in the following ways but as this forms part of your medical record it may be used by us and other NHS providers in other ways
Mobile Telephone Number
· If we need to speak to you we might use your mobile telephone number if we cannot contact you on your landline
· If we need to speak to you and it is the only telephone number we have on record for you
· We will send you text reminders of any appointments you might have with the doctor or nurse and you will have the opportunity to cancel that appointment by return text message if you are unable to attend
· In the event of a clinic being cancelled we will send you a text message informing you that you will need to rebook your appointment
· We may send you a text message inviting you to make an appointment for any medical reviews that are due or, if you are eligible, for a vaccination such as Flu or Shingles for example
· We may send you a text message regarding surgery news
· We may ask you to answer a brief survey question
· We will use your email address to inform you of any surgery news including the occasional survey
· We will use your email address to invite you to make an appointment for any medical reviews that are due or, if you are eligible, for a vaccination such as Flu or Shingles for example
· We may use your email address to contact you if we need to speak to you and fail to do so by any other means
It is essential that any mobile telephone number and/or email address that you provide is for your use only.
Tadley Medical Partnership 11.9.2014
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
You should be able to find your NHS Number on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters. If you have a medical card, your NHS number should be printed on it.
If you cannot find your NHS Number at home, you can ask your GP practice to help you. They should be able to provide the number for you as long as you are registered with them. To protect your privacy, you may be asked to show a passport, driving licence or some other proof of identity.
If you are not registered with a GP practice, you should do so as soon as possible. They will be able to provide you with your NHS Number once you're registered.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
We are very receptive to constructive comments concerning our service and will always review our procedures when concerns have been expressed and make relevant adjustments if appropriate. We do not take complaints personally and are always happy to receive constructive criticism.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. For further information please click on link below or ask at Reception.
How to complain
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Consent to Treatment Policy
This is quite a long and obviously important document. We thought you might appreciate the opportunity to read it in your own time.
Please click on link Consent to Treatment Policy