Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.
You should be able to find your NHS Number on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters. If you have a medical card, your NHS number should be printed on it.
If you cannot find your NHS Number at home, you can ask your GP practice to help you. They should be able to provide the number for you as long as you are registered with them. To protect your privacy, you may be asked to show a passport, driving licence or some other proof of identity.
If you are not registered with a GP practice, you should do so as soon as possible. They will be able to provide you with your NHS Number once you're registered.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
We are very receptive to constructive comments concerning our service and will always review our procedures when concerns have been expressed and make relevant adjustments if appropriate. We do not take complaints personally and are always happy to receive constructive criticism.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. For further information please click on link below or ask at Reception.
How to complain
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Consent to Treatment Policy
This is quite a long and obviously important document. We thought you might appreciate the opportunity to read it in your own time.
Please click on link Consent to Treatment Policy
Named Accountable GP for all patients
From 1 April 2015, practices are required under their contract to allocate a named, accountable GP to all patients (including children). As a practice we have always maintained personal lists so this is not a change for us.
All patients are advised of the name of their GP when they register.
If you are unsure who your GP is and would like to know, please ask a member of staff who will be happy to advise you.
We will make reasonable efforts to accommodate any request for a preferred GP within our capabilities and whilst maintaining a safe and sustainable service to our patients.